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[dupe] Uber VP: we could spend $1M to take revenge on journalists (mashable.com)
239 points by suprgeek on Nov 18, 2014 | hide | past | favorite | 104 comments



I don't know if someone has submitted the original BuzzFeed report and it's just been buried/flagged...but let's give credit where credit is due:

http://www.buzzfeed.com/bensmith/uber-executive-suggests-dig...

BuzzFeed's editor attended this dinner that was apparently "off-the-record", but such terms were not made clear to BuzzFeed, which is why we're even hearing this story. A few prominent journalists/publishers were in attendance, including Arianna Huffington, and I'm interested in what they have to say now that the horse is out of the barn.

But what really fascinates me is that even if Uber made clear that everything was off-the-record...what kind of batshitty, drunken affair was it such that an Uber executive could even think it'd be worthwhile to loudly muse about such a plan, as if no one present would ever leak such an abhorrent discussion. Either everyone was giving off a similar elitist vibe of hear-no-evil-speak-no-evil, or the Uber exec was saying these things jokingly while doing his impression of Richard Nixon. Or this exec is just incredibly stupid.

Edit: Also, Uber investors should take note of how wasteful this exec is. The Church of Scientology did the exact same thing in 2010...but they were able to hire a Pulitzer Prize winner, a former 60 Minutes producer, and the former executive editor of the top investigative news organization...all for less than $10,000 apiece (or at least the editor was, I'm assuming the other reporters received roughly the same rate)

http://www.washingtonpost.com/wp-dyn/content/article/2010/02...



> disappeared

Down-voted or removed?


Ordinary users can't downvote articles. However, HN's system will automatically downplay any "flame war" articles, characterized by the upvote-downvote ratios in the comments section. That's my understanding anyway.


I suspect there is a pro-Uber force on HN that downvotes any anti-Uber sentiment on HN, based on my own past experiences posting anti-Uber commentary. Whether or not that pro-Uber force is controlled by Uber, themselves, is unclear.

One example:

https://news.ycombinator.com/item?id=8328493

...notice 2 of 3 replies indicate surprise at how much I was being downvoted.


If it helps, my first impression of that post was you highlighting individual actions to smear the governing body.

eg.

>Christianity causes people to murder and steal, because the perpetrator of a murder/theft was Christian.

Any large group will have a number of bad actors, that is not indicative of anything except the large group being large. Even "interfering with the normal course of competitor's business" was an action of one firm, though it's pretty clear Uber allowed such actions to continue.

and finally "price surges" and "price gouging during states of emergencies." are ethically on the fence. People with a capitalistic bent would not find these immoral. Whether you feel our monetary distribution system is fair is another matter... I would argue that if wealth was fairly distributed (operating on my definition of fair here) then that would be a perfectly moral thing.

All this is to say: You were REALLY trying hard to smear Uber. Just like this article is. Which is really weird, because Uber's done enough things to smear themselves. They don't need help.


I'm not pro-Uber; these services are irrelevant where I live. I just hate gossipy toxic threads, so I flag.


Sometimes life is messy. Can't sweep everything under the rug.

If nothing else, this is a good reminder to never trust the press. Too bad the press is the only tool we have to keep an eye on the other people you should never trust (politicians, ceos, etc). Instead, you should trust the anonymous internet commenters ! Oh, shit...what just happened?


I like to browse HN via https://news.ycombinator.com/newcomments

So, I just saw the comment and told why it may have "disappeared." I never read the OP, and don't intend to waste my time reading it. Apparently, many people don't like that I don't care about Uber. At all. Ironically, that just removed my flagging ability.


But the article we are talking about are about something which is actually damaging and appalling. As for the truth or source, well, that is sth we always have to go with the journalist's integrity and then rely on analysis and discussion which we contribute to.


context is key. someone could have asked him what is the most evil thing a company could do to journalists.


No one has an "off-the-record" event and invites people from the media. Just saying.


This is totally inaccurate. Members of the press are invited to off the record events all the time.


You are 100% correct and the people inviting you know there is a slim chance everything heard will stay on the down low.


Not true at all. POTUS does a lot of off the record or background briefings. Its legit, mainstream media culture.

"White House background briefings: Good journalism or anonymous government spin?"

http://www.washingtonpost.com/lifestyle/style/white-house-ba...

This is all 'don't quote me on this' stuff.

Attaching names to quotes in these situations is condisered unethical. Seems no different from an ethics perspectiv e than other types of "off the record" commenting (ie, "you can reveal X but not Y).

But maybe somebody can school us (all) on the finer points here if we're reading it wrong.


BuzzFeedBen was very careful about noting that the organizers failed to indicate that the evening's remarks would be off the record, and that's a point Uber has (wisely) chosen not to dispute. Meaning everything said was fair game.

In other words, Ben was clearly signaling that his other sources could remain confident that he respects the known and accepted rules of engagement, and that he will continue to do so.

However, he will not let a genuine scoop slide by if some high-profile idiot gets up in front of a room with heavy duty media people in it and (drunkenly?) talks — in excruciating detail — about how he'd spend $1 million in company funds to go about personally violating journalists who wrote negative things about his company.

I say "drunkenly" because I have no other explanation for a compound failure of judgement this cosmically bad.


Unethical douchebag reports about unethical douchebag.

--Seems to be the cliffs note version


The problem with your version is that it establishes a degree of equivalency between the players that in no way reflects the actual situation.

Cliff's Notes are distillations, not distortions. Big difference.


Maybe you could elucidate this more clearly.

I think its quite correct.

(Also, if humor is not your forte, I'm sorry).


I wasn't trying to be funny. I was pointing out that it's out of line to accuse BuzzFeedBen of being unethical when he was doing straight and fully by-the-book public interest journalism.


The buzz-feed guy was not invited. He was a +1 of a guest. Which explains, but doesn't excuse, his ignorance.

That detail makes the author a douchebag.[1]

(And I'm not an Uber fan boy or apologist. Just sayin).

[1] Article source: A BuzzFeed editor was invited to the dinner by the journalist Michael Wolff, who later said that he had failed to communicate that the gathering would be off the record.


And that means the fault (if there is one) is Wolff's, not Ben's.

I say "if" because if there's one instance in which it seems like a journalist can permissibly break his word of confidentiality (or conveniently neglect to mention to another journalist that those rules apply) it's when a high-profile person stands up and publicly declares his plan for using $1 million in company funds to personally violate yet another journalist who had the temerity to write negative stories about his company.

(Maybe if any there are any working journalists reading this thread they can chime in here?)

In the meantime, the original point stands: there's no sign that Ben knowingly broke the rules and even if there were, it's insane to say that this violation is remotely comparable to the one he was reporting.


When the press behaves un-ethically they invite other to turn the same methods on the press.

Thats a big problem and this bizzare turn of events seems to illustrate it quite well. The uber stuff is pretty lame, but these guys in hindsight almost seem to prove his point. When your journalists are un-ethical gutter dwellers, they lose any moral high ground. The argument that they should face the same scrutiny as there subjects almost starts to seem reasonable.

In this case, it would seem, everything is self-serving to buzz-feed. That creates a credibility issue for them. I could pre-text my way around any confidenctiality restrictions here in 30 seconds--all it takes is the assumption of two (not just one) unethical journalists in collusion. Thats basically what I assumed when reading how one invited the other, wihout disclosure of the ground rules, etc.

The problem here, is not that this happened or that that happened. Its that neither you nor I can tell with any certainty.

And that's why I think the (The Onion style) cynical cliff-note is actually the true story here.

A pox on all their houses.


"Off the record" conversations need approval from both parties to the conversation. You can't just say "don't quote me on this" then reveal something monsterous. The details of anonymity arrangements need to include what information is going to be revealed; how that's going to be ised and why; and how the source is going to be identified.

Anonymity is used to protect the source and to report something of actual interest. Here the source was the story.

http://www.spj.org/ethics-papers-anonymity.asp

http://journalism.nyu.edu/publishing/ethics-handbook/human-s...

> On the record, on background, not for attribution and off the record: These are prearranged agreements between a reporter and a source, which govern how specific information can be used. These deals must be agreed to beforehand, never after. A source can't say something then claim it was "off the record." That's too late. When dealing with individuals who are not experienced in talking with reporters, journalists should make sure ground rules and potential consequences are clear, and then perhaps offer leeway. Of course, if the information isn't integral to the story, a reporter can agree not to use it. If you talk to five journalists, you'll likely get five different definitions for these terms. That's why it's important that a reporter clarify the use of these terms with a source before making any agreements.


That's what's known as tacit corruption.

Journalists who participate in "access journalism" get invited to off-the-record dinner parties and yachting weekends.

Journalists who ask hard hitting questions in the public interest tend not to be invited to the intimate soirées of the elite.

While there are very occasionally ethical reasons for a journalist to talk to a source off-the-record they are not going to occur in convivial social settings.


The background briefings is really just 'seed planting'. They are providing information they intentionally want to have out in the future, it's preparatory and both sides know it. It's the careful dissemination of information.

From the article: "They’re invited to a background briefing, one of Washington’s most common, and little examined, rituals for the transmission of official spin, talking points and, occasionally, actual news."


honest question, what's the purpose of "off the record" or background briefings? Skimmed the link but not sure if I understood correctly. Is it to get the story out but not having anybody quoted or being anonymous on who said which?


Which leads to the more interesting question: what is the angle to be played from leaking this?


Maybe it's about shedding light on the pyschopaths that are running Uber?


I think the angle might occur earlier in the process. Saying something like this to a crowd containing journalists gives them initial targets when they see who writes about the story. That is, it's not so much that they could, it's that maybe it starts now.


Pageviews.


Ok, I'll ask the obvious question. Why is this "abhorrent"? Is it also "abhorrent" that Sarah Lacy and others at Pando report on the personal life of Uber and other tech execs?

http://pando.com/2014/02/27/we-call-that-boob-er-the-four-mo...

http://pando.com/2014/10/06/venture-capital-and-the-great-bi...

tl;dr; Why isn't turnabout fair play?


Sorry, but can you point me to the place where Sarah Lacy and Pando investigated the "personal life of Uber"? I can't speak for all the other things in that Pando article you link to, but when I read the snippet about Uber, I see something about how the Uber's CEO bragged about "Boober" and I see that that brag was derived from a public interview that the CEO gave GQ:

http://www.gq.com/news-politics/newsmakers/201403/uber-cab-c...

So are you equating ripping on a public interview with GQ Magazine with this allegation by Buzzfeed? -

> Then he returned to the opposition research plan. Uber’s dirt-diggers, Michael said, could expose Lacy. They could, in particular, prove a particular and very specific claim about her personal life.

What does "turnabout" mean to you exactly?


I linked to Sarah Lacy reporting on Evan Spiegel's private life. Why is it acceptable to expose his private emails, but not Sarah Lacy's private life?

If the opposition researchers dug up unpleasant things Sarah Lacy said publicly (but are now forgotten), would that be acceptable to you? (This is normally a big part of what such researchers do.)


Like I said, I don't know much off the top of my head about all the other things Pando could have possibly reported on, but to humor you, I looked up the stuff about Evan Spiegel.

It looks like it's sourced to a Valleywag article here: http://valleywag.gawker.com/fuck-bitches-get-leid-the-sleazy...

So to answer your question, no, I would not have an issue with researchers digging up things that Sarah Lacy has said publicly, especially if they pertain to the quality and integrity of her reporting. So I guess we're left to interpret whether her journalistic credentials is what BuzzFeed is claiming to be targeted here:

> They could, in particular, prove a particular and very specific claim about her personal life

And the last graf of BuzzFeed's piece doesn't entice us to give Uber's exec the benefit of the doubt:

> At the Waverly Inn dinner, it was suggested that a plan like the one Michael floated could become a problem for Uber. Michael responded: “Nobody would know it was us.”

I've worked in investigative journalism for a few years and have worked on projects that dug up things about people. But never have my colleagues nor I did such work under surreptitious means. We made our identities clear during the reporting, and we printed our findings and allegations under our own names, and we took the criticism that came toward us. As far as I can tell, Lacy operates under the same rules of the game. So again, I ask, where do you see the fair turnabout between what Lacy does as a journalist and what BuzzFeed reports to have heard from the dinner?


So I guess we're left to interpret whether her journalistic credentials is what BuzzFeed is claiming to be targeted here: ...a particular and very specific claim about her personal life

Seems analogous to Evan Spiegel's private emails about his frat bro's sex life.

If you are opposed to anonymity, I take it you would similarly complain if a woman anonymously blogged about douchey behavior at a tech company? Much like Michael, she'd be truthfully reporting facts about another person but hiding her identity to avoid a backlash.

[edit: the reason I interpreted the lack of anonymity as being the source of "abhorrence": ...never have my colleagues nor I did such work under surreptitious means. We made our identities clear... ]


Sorry, but why do you think I have something against anonymity? I'm sure you're aware of various investigative stories that have involved anonymous whistleblowers. Are you seriously equating an anonymous gadfly with a company conspiring to secretly ruin a public critic's life?

What's funny to me is that I've just come back from an event at Stanford where Barton Gellman, the Pulitzer-winning journalist who reported on Snowden and the NSA for the Washington Post, was asked if he ever felt threatened subsequent to his reporting on PRISM and the rest of the Snowden leaks. Gellman says no, he's never felt threatened. Certainly, he's worried about surveillance because he's still in communication with Snowden, and it is clearly in the NSA's best interest to know what Snowden is saying, and to someday intercept and stop him...and of course, the NSA and the White House has objected quite angrily (but publicly) to Gellman's work. But apparently, the NSA is at least professional enough to know that a line would be crossed if they messed with Gellman's life.

And now here I am, on HN, having a quasi-serious debate with someone who thinks no biggie if Uber would retaliate against someone like Lacy, even though Lacy's reporting is far less hard-hitting and substantial than what Gellman has done to the NSA.


Are you seriously equating an anonymous gadfly with a company conspiring to secretly ruin a public critic's life?

I'm trying to determine whether the action itself is "abhorrent" or whether it's only "abhorrent" because the person who discussed it is a tech dudebro that everyone loves to hate.

At this point I'm leaning very strongly toward the latter.

I thought you had something against anonymity because "...never have my colleagues nor I did such work under surreptitious means. We made our identities clear...". If that was merely a red herring, my apologies. I thought you brought it up because you believed it was relevant, and perhaps the source of Michael's actions being "abhorrent".


Hmmm, yeah, I guess I'm not communicating very clearly here. In my worldview, actions should be judged along with the circumstances that led to the actions.

For example, a human-wielded knife slashing across a human body to cause a bloody and gruesome wound. I consider that action relatively neutral without knowing more of the context.

If the knife is being wielded by a mugger during an attempted robbery, then I consider it to be an unpleasant action.

If the knife is being wielded by a doctor in an attempted c-section, I consider it to be a less unpleasant action, perhaps, even a justified and positive action.

I mean Jesus Christ, do you really enter into these discussions with an objectivity that can't conceive of how events and actions can have different values depending on the given circumstances?


I don't know why you didn't choose to explain the context, and instead focused on red herrings like anonymity.

This makes me believe the real context here is "he's a douchbag, now I have a reason for my hatred".


I'm not sure if you really don't understand or are just arguing to be provocative, but I'll play along to make the point.

It's morally equivalent to saying that you would fund a smear campaign against a judge or juror that ruled against you. It's one small step from making threats of physical violence to silence negative reporting.

The press is considered an independent 3rd party bystander that is a crucial underpinning of any functioning democracy. Making aggressive threats against the press threatens the roots of civilized society, and is "abhorrent" because it's a tactic used by nearly every oppressive/fascist regime.


Are journalists who dig up dirt without making threats a "small step" from people who use violence against people without making threats first?

There is a core difference between threats of violence (such as what is done by oppressive regimes) and threats of telling the truth. And it's a bit silly to call Pando and Sarah Lacy an "independent 3rd party bystander". The entire enterprise is an extremely opinionated anti-tech enterprise - kind of like what the Uber execs proposed building, just with a slightly different target.

It sounds like you are saying the people who call themselves independent media deserve special privileges that the rest of us don't get. Is that correct?


Sarah Lacy would be skewered by the public if she said her goal was digging up dirt against a specific individual.

Similarly, she'd probably catch some negative press if she made questionable statements in a GQ article.

So no, she doesn't get special privileges.

If Uber wants to open a newspaper to advance their political agenda, they at least have to go through the pretense of reporting on everything, a la Rupert Murdoch.


So the act of digging up dirt is acceptable. It's only doing it in a targeted manner, rather than opportunistically, that's the problem.

I'm sure she might catch negative press - lots of harmless behavior creates negative press. I'm not asking how to manage the media, I have no interest in being a PR flack. I'm asking whether reporting on her questionable statements (the sort of thing opposition researchers do) would be "abhorrent".

Similarly, would exposing and reporting on her personal emails and other parts of her private life (as Pando has done to Evan Spiegel) be "abhorrent"?


>It's one small step from making threats of physical violence to silence negative reporting.

You gotta be kidding me!

You really think that journalists should be able to write whatever false, defamatory nonsense they please, free from any consequence?

I would guess you have no experience with journalists.


That would be libel and could be handled in court. Most civilizations left Eye-for-an-eye justice behind long ago.


To start, the Uber exec was suggesting that they do their dirt-digging anonymously ("Nobody would know it was us.").

Also, those articles you linked to are examples of journalists providing commentary around direct quotes or facts/reports about the company. AFAIK, Sarah Lacy didn't dig up and expose personal information about people at Uber nor their families.


Because freedom of the press is a Big Deal to many Americans, and attacking members of the media personally is a time-honored and effective way to reduce that freedom.

Because there is a big gradient in power between the executives of a multi-billion-dollar venture-backed global company (Uber), and the editor of a small tech news site (Pando). People don't generally like giant companies using their considerable power for personal vendettas.

Because when the knock against Uber is that it's over-aggressive and not sensitive to women, this is the sort of story that seems to strongly confirm that knock.


None of those answer the question why it is bad, you're just explaining why it looks bad.



Who says it isn't? I have read not a single iota of "Sarah Lacy is pure as the driven snow, this story about Uber taking revenge on the media proves it." I think a better question from your standpoint is not zero-sum, but "do they both suck?"


"what kind of batshitty, drunken affair was it such that an Uber executive could even think it'd be worthwhile to loudly muse about such a plan"

CEOs are just humans harboring things commonly called "emotions" just like everyone else. They are not the flawless machines that PR wants you to believe. That's why they and everyone else needs some privacy, to just entertain idle thoughts that are neither politically correct nor moral to implement. Those "could spend a million dollars" are basically a white collar version of "I'd love to take them out to the back alley and punch their faces because they make me angry". Even when you know that it would be stupid, criminal and in no way a good way to resolve an issue such thoughts still may pass everyone once in a while.

I generally don't think that holding "public figures" to flawless standards is a good thing, it just asks for them to play a game of pretend, putting up a facade all the time.

The moments they think they are in private those fake masks fall. Remember for example the event were Obama and Sarkozy call Netanyahu a liar when they think the microphones are off.


It's one thing to afford a public figure some margin of fallibility for being human. It's another thing entirely for that executive to publicly express authoritative, aggressive behaviors towards potential dissidents. This is some dictator shit right here.


But it wasn't publicly. That's why I said that everyone needs some privacy and it certainly is also an aspect why the notion of "off the record" exists.

And while I wouldn't call it "dictator shit" since a CEO is not a government official with direct power over his targets, it would certainly be a smear campaign which I wouldn't condone.

I'm operating on the assumption that people say many things that they do not intend to follow up with deeds, especially when they think they are not talking publicly.


Private expression is fine in your own home. When you spout off about attacking journalists, in front of journalists, you are asking for it.


Plus, as mentioned earlier, this was not an off-the-record conversation.


source? article sayse dude was not invited, was +1 of an invited guest.


If this was in a a different context, maybe. But private dinner, and expressed in the hypothetical, it a bit of a stretch. This story is media hype for two reasons: (1) greed and ego of the press; and (2) greed and ego of the press. Buzzfeed looks good for breaking the story, and the comment is an existential threat to other journalists and their business models. Ego, here we are.

I'd be more worried about this if their were some evidence that this was a view (1) meant to be expressed in public (or actually articulated to the public); or (2) articulated in confidence internally in a professional context (which means the intent was real, not just rhetorical; or (3) if other eye-witness testimony comes forth that unequivically supports that this was an actual threat mean to intimidate those actually present (seems unlikely...but lets see).

Without that, this is just another internet shitstorm, manufactured by people who have something to gain financially or who are emotionally invested in maligning this individual or the company.

I don't think you need to give anone the benefit of the doubt here, its more that the evidence doesn't really support the conclusions that are implied by the reporting (at least, yet).


> they and everyone else needs some privacy, to just entertain idle thoughts that are neither politically correct nor moral to implement

That private space is amply available in the board room. That's a suitable space to say stupid shit as part of a process of working off steam and then finding a better solution or of playing devil's advocate.

A public meeting with journalists without pre-arranged privacy arrangements is not a good place to say really stupid stuff.


Just to add to the charming profile of the paragons of virtue that is senior management at Uber[1]:

"...In fact, the general manager of Uber NYC accessed the profile of a BuzzFeed News reporter, Johana Bhuiyan, to make points in the course of a discussion of Uber policies. At no point in the email exchanges did she give him permission to do so."

- So the CEO has publicly admitted to Calling it Boob-er [2]

- Laughable disregard for Customer Privacy [1]

- Thuggish/Predatory tactics towards Competitors [3]

- Hit pieces & Misogynistic Statements about Journalists who cover them unfavorably

Why are investors falling all over themselves to give this grab-bag of egomaniacal, frat-boy thugs more money?

This is the real question for VCs and investors...is turning a profit the ONLY thing? then stop Bloviating about trying to change the world, about trying to attract more women into CS, etc. etc.

Actions speak louder than words.

[1] http://www.buzzfeed.com/bensmith/uber-executive-suggests-dig...

[2]http://www.gq.com/news-politics/newsmakers/201403/uber-cab-c...

[3]http://www.theverge.com/2014/8/26/6067663/this-is-ubers-play...


It's not just the disregard for customer privacy that's at issue here. It's that the situation with Johana flatly contradicts Uber's subsequent remarks that they would never do...exactly what they did to Johana.

Screwing people is bad. Screwing journalists is just stupid. Personally threatening other journalists is borderline insanity. Turning around and lying about the safety of the threatened journalist in a way that involves the abused journalist — who can demonstrate that the lie told to the threatened journalist is a lie — is over-the-moon idiocy.

Buy hey, I'm sure these guys would never lie to their investors, right?


Aside from the debate of whether he's a good exec, the argument about "lying" is perceived differently from country to country. In US, lying sounds like the worst thing eva. In France it's allowed to lie for your defense, even in front of the police or of the jury.

Just yesterday I saw a movie where the kid was accused of shoplifting, said "I didn't do it", then the commercant frowns, the camera focuses, eyebrows darken and he says "!and you're a LIAR!?". From here it sounds quite ridiculous because we know people are failible and they sometimes commit little frauds, which wouldn't have been found otherwise and therefore should be dismissed. Especially so-said "lying" can often be turned over if you look at the context, the lack of precision, the tone and the informal situation.

It doesn't mean the executive is a good person, he seems to have used misogynist comments, privacy tampering and threatened journalists in general. Just lying is not a demonstration by itself.


This maybe true of France, but we're not talking about France. We're talking about America. And in this country, lying to a judge (for instance) will likely get you thrown in jail on perjury charges.

Also, the relative permissibility of lying has no bearing on whether or not others choose to trust you. The real question has to do with how these guys manage to maintain the trust of their investors when they're so reflexively dishonest with everyone else in their orbit.


The saddest thing is that you missed a couple:

- Pushing drivers into subprime loans [4][5]

- Enabling "god view" to allow party attendees to watch "important people" move around New York in real time [6][7]

I wasn't tracking and didn't really know anything about this stuff (except for [3]) until last night. All I knew was that my little sis got gouged a lot with the price point changes and that when I tried to use it, I ran into so many basic issues with the app, including accepting payment methods (they managed to SMS and email ads to me immediately, though) that I resorted to the local taxi apps, which did the trick and I never went back. Now, I may check out Lyft.

[4] http://thinkprogress.org/economy/2014/11/06/3589715/uber-len...

[5] http://valleywag.gawker.com/uber-and-its-shady-partners-are-...

[6]http://www.forbes.com/sites/kashmirhill/2014/10/03/god-view-...

[7]https://medium.com/@petersimsie/can-we-trust-uber-c0e793deda...


Uber are not doing themselves any favours the last year or so, wow. Rather than sling words against a company that is already doing a great job at hurting their own image, there are tonnes of decent competitors in the ride sharing space that offer the same kind of service, if not better than what Uber are offering.

I recently tried out Lyft for the first time here in Seattle and I must say, it was a much more pleasant experience than I had previously had in my numerous Uber rides. Do not get me wrong, I have not had completely terrible Uber rides, but I have run into instances where Uber drivers have claimed to know shortcuts to get somewhere, only to find themselves lost all while the meter is running on quite a few occasions, I vote with my driver rating, but still.

Other reasons to use an alternative to Uber like Lyft is the fact the Lyft app lets you give a driver a tip. Too many times I have been in a situation where I had no cash to tip an Uber driver who helped me carry heavy luggage or items because the app lacks a tip feature.

I am not one for jumping on bandwagons, but I really do not like the kind of leadership and image Uber are portraying, not to mention the questionable business practices that were revealed a little while ago.

The power of choice is the strongest message we can send Uber that they need to grow up and be a real business. Vote by choosing an alternative if this bothers you like it bothers me.


[deleted]


Agreed! I love that there is no tip. Its actually the reason I've only used Lyft once.


Can we all just agree that Uber, as a company, is a piece of shit? They obviously have no respect for their drivers, their customers, or the public at large. Their sense of competition is cutthroat and amoral.


Normally I don't like jumping on bandwagons without due diligence, but there are just so many competitors that aren't being accused of being huge douches. I think I'll give Lyft a shot.


As far as I'm concerned, the nigh-ceaseless stream of reprehensible behavior coming from Uber and its management team more than serves as due diligence.


I really wish they weren't the ones doing the most aggressive expansion. Soon I will finally have the choice between my city's awful cabs and uber, but I really want lyft. :/


Keep talking about them, then. The more people are using Lyft instead of Uber, the more Lyft has the ability to expand.


Apologies will go around, investors won't be held accountable, employees will be fired to feign action, company culture won't change, and they'll all end up rich(er), more influential, and praised by this very community at the end of it all. Such is life, sadly.

I've been a loyal Uber customer for some time, and have defended them in the past, but there's an undeniable pattern that's emerged indicating a company culture I'd rather not support any longer.


I think it's unlikely anyone even gets fired. They should, but I bet they won't.


Two other HN discussions active.

This one links to a Pando post by Sarah Lacy, the journalist being threatened. https://news.ycombinator.com/item?id=8622187

This one links directly to the Buzzfeed report. https://news.ycombinator.com/item?id=8622003


I've been to a couple of Uber house parties here in SF. The culture seems pretty pathetic - all the employees think they can do what they want because their CEO is aggressive and can run through brickwalls. Its funny how it percolates through to everyone.


People complain about Uber's unethical (and sometimes illegal) business practices, but I think it's useful to entertain a different perspective: Considering all of the laws restricting hired transport, do you really expect a nice company to enter the market? Many saw the opportunity but thought, "That business would probably be illegal. We should do something else." Meanwhile, UberCab (remember when it was called that?) disregarded the laws and went for the opportunity.

Obviously, this doesn't excuse their behavior. But it does explain it. In heavily-regulated markets, nice companies are selected against.


Alternative theory: Uber is run by an asshole, and that percolates down through the company to create the toxic culture we see today.

We can differentiate by looking at another highly regulated market: short term housing. AirBnB certainly isn't angelic, but I think it is fair to say it doesn't come close to Uber in pure reprehensibility.


It almost feels like this was setup to be leaked. Instead of paying $1M to dig up dirt, now they can just pay for a few faux-pologetic PR messages and have even more journalists worried about covering them badly in the future.


Except journalists can just write under a pseudonym?


I'm not so surprised and I'm getting sick of all the fake apologies. Uber should be proud to be ruthless and change their motto to "fuck being nice" because it's worked well so far for them. Digging up dirt on your enemies is just part of the standard MO if you've come from a background in Washington.


The problem is they play up their "underdog being beat down by the bureaucrats and cab companies" (like a lot of other companies)

We should be shaming companies that try this, even if we like the disruption. People slinging shit at each other just lowers the standards for everyone, and makes everything slightly worse.


Oh I absolutely agree that it's terrible behavior but my point was not that I condoned it, just that they should stop pretending like it's not their true culture/nature. I'm more sick of people apologizing for something they did mean when they get caught.


Yes, whatever it is you do, you should embrace it, brag about it and wallow in it. And if you can't do those things, then stop.


That sort of behaviour may well work in Washington. But Uber is a global company. And pulling that kind of crap say here in Australia will not work well for them.

There are plenty of disruptive companies that are successful without acting like pathetic children.


It's just one PR disaster after another with Uber. They have a good business - why do they have to continually act like scumbags?


They should. It would make Lyft a lot more popular all of the sudden.


I would do the same thing. Journalists, especially ones on sites like the verge.com, need to have a taste of their own medicine.

In this day in age, there is almost no consequence for starting social media mobs against people for the sole purpose of silencing opposing viewpoints.

#vergegate


If Gamergate has done anything positive, it's to finally drive home the point that anyone nonironically using "gate" as a scandal suffix should be taken about as seriously as someone who starts a disagreeing sentence with "Sir,".

Regarding Uber, I've switched over to Flywheel in SF & Seattle and am quite happy with it so far. Price is a little higher (except when Uber's surging), but it's a worthwhile tradeoff for me at least (and the drivers, at least so far, always know where they're going when I give an address or crossstreet and don't drive with a GPS in front of their face).


I think you have to put "journalists" in quotes.


I initially got a weird vibe that this Uber crusade, started by PandoDaily, reeked of similar SV faux-dramas originally pioneered by Michael Arrington and TechCrunch.

Which is why I'm not surprised to see former TechCrunch tech-drama bloggers Sarah Lacy and Paul Carr stirring the pot in a CrunchFund/Arrington backed venture.


I'm sorry but I'll bite

What? In what world is what is said here OK? In what universe are we fine with a company going on smear campaigns against a reporter's personal life in response to criticism of the company and its tactics? In what dimension is Edgar J Hoover approved tactics suddenly OK, and a multi-billion dollar company joking about attacking specific people not absolutely repugnant?


I've been consciously (if not circumstantially) free of anything and anybody TechCrunch-related for at least 5yrs, but hey, a story's a story.


While I can't condone or condemn Uber's actions without more info, I also don't condone the actions of many journalists. To make it perfectly clear, I am in no way defending Uber's VP here. But what is said "off the record" could perhaps be taken out of context - maybe the VP was half joking? Thinking out loud? Far from an official statement or policy. Tasteless, yes, but not necessarily representative of other people at the company.

There are many journalists who simply do not do adequate research. In the age of one billion blogs, there simply is not the time or money to bring all slander, defamation, and libel cases to the courtroom. Many "journalists" or bloggers simply do not know who they are hurting or what damage they are doing (doing legitimate damage is fine, propagating false info is not).

Edit: if you disagree with me - totally fine, just let me know what you think - I like to hear alternative viewpoints! :)


In my opinion someone in such a high up role in a high profile company like Uber who have had their fair share of bad publicity and controversies should know better. Having worked for the White House as a senior advisor, Emil Michael of all people should know the importance of being careful what you say in public, whether it be on or off the record.

While it is possible what he said was taken out of context slightly, the fact anything was said along these lines paints the picture of someone who should not be in business. What company does NOT have bad things said about them? We all live in a free country where journalists are entitled to their opinions just as much as everyone else including Mr. Michael. But the harsh reality is people in positions of influence or power whether it be a company or political party do not have such luxury, such is the case for Emil.

Sure Emil's views might not reflect Uber as a company, but because of his position, it comes back on the company. This is the kind of stuff that competitors of Uber can only dream of. Emil has made Uber look bad by association, in the eyes of the public, Uber might as well have released a press statement themselves with the same words. I would not be surprised if action is taken against him for this, Uber cannot really afford any more controversy.


Thanks, really well put - I agree. :)

Also, just wanted to add, I'm not concerned about journalistic opinions - that is protected by free speech. The only area where I consider such things harmful is where opinions effect things they should not, and objectivity is not used in the right places. What you are "free" to say, and what you should say in terms of being a good reporter are, of course, two different things. An example I've seen used a lot recently was where some reporter gave a pretty good game a low score because he thought it did not portray females strongly enough. I don't read game reviews to hear about political soap-boxing (even though I am pro-equality).

In the same way, I like to read about companies on the basis of their actions, or in the case of their official policies, their words - I'm sure many of us have made some comment that we look back on like "what was I thinking?" -- this sort of "gossip" reporting does not do it for me in that respect. Again, I stress that even in light of this, the VP does not seem like a good person in my book, but I won't let that effect my view of the rest of the company (Uber is doing a pretty good job of hurting its own image regardless ;) )


The decent response to "powerful tech executive considers doxxing female journalist who reports bad things about his company" is not to spend one paragraph thinking of every possible way he could be exonerated, then randomly slag online journalists with no-true-Scotsman arguments.


And it's not just doxxing: we're talking about a company that has access to private data on people's movements. It's not hard to imagine how this info can be used to hurt their enemies.


I don't really care how "innocent" or "guilty" the VP is, just thinking out loud - playing devil's advocate if you will. :) That said, I still do think there is legitimate concern over the lack of consequence in general among journalists, although admittedly this was definitely the wrong article to bring this up on - I think I've started a witch hunt now :)


Please, just stop. You say you aren't defending this behavior, but you effectively are -- and it's behavior that is among the filthiest, nastiest behavior I've seen in two decades in this industry. This has absolutely nothing to do with your -- or anyone's -- "concern" about journalism; this is about a top executive at a top company threatening the most vile, most disgusting kind of retribution against a public critic. The behavior is entirely indefensible and inexcusable, and Emil Michael should (and no doubt will) lose his job over it. Kindly pick a different occasion to have a discussion about journalistic integrity; the only discussion to be had here is whether this incident is a single broken executive -- or an entirely rotten corporate culture.


Request granted. I think I'm only digging my pit deeper anyway :)


Why are "innocent" and "guilty" in scare quotes? Do you not believe in the concept of innocence or guilt?

There are a lot of lazy, opinionated, hacky journalists out there, certainly. That you seized upon someone discussing revenge fantasies towards a particular journalist to air your problems with journalists as a class of people is problematic and not at all classy.

If anyone holds the idea that the fundamental problem in journalism today is that journalists are insufficiently deferential to the rich and powerful, that idea is laughably wrong.

If anyone holds the idea that the world would be a better place if journalists were MORE afraid of the negative personal consequences to them of writing stories critical of people who are rich or influential, that idea is also laughably wrong.


I agree with all your points, but I think maybe you have misinterpreted my intentions. Also not trying to use scare quotes - sorry for any confusion there. I absolutely think that journalists should not fear going after anyone, only that they make certain their facts are straight first (there have been quite a few cases where false propaganda has done a huge amount of damage). Not saying that is the case here, just making a general statement :)


You claim that some journalists do not do adequate research, but have not provided any examples or evidence in support...


> playing devil's advocate if you will

I don't think that the CEO of Uber needs a white knight.




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