I pre-ordered one in August 2013. Note: pre-ordered, not "kickstarted" or anything of the like. I went to their web site, I saw the product described, I saw a predicted ship date a few weeks away, I placed an order, I gave them money.
A year and a half later and I still don't have it. Communication has been pretty bad, with many blown dates, infrequent messages, and a dashboard that often showed "ship by" dates that were months in the past. Now they're switching my order to a completely different product that I'm not sure I want.
Pre-orders have risk too, but not of even remotely the same magnitude. This behavior might be reasonable for a crowdfunded product, but not for one where the product is supposedly done and shipping imminently.
A year and a half later and I still don't have it. Communication has been pretty bad, with many blown dates, infrequent messages, and a dashboard that often showed "ship by" dates that were months in the past. Now they're switching my order to a completely different product that I'm not sure I want.
Pre-orders have risk too, but not of even remotely the same magnitude. This behavior might be reasonable for a crowdfunded product, but not for one where the product is supposedly done and shipping imminently.