I agree. I'm just now switching away from my broker. They were a real pain to work with because they had no web interface at all, so everything involved tons of emails and pdfs back and forth. We're switching to Trinet and so far it's a much better experience. We get group rates on health insurance, the signup process involved far fewer forms, insurance and payroll are automatically linked, employees have a web interface where they can self-service. I looked at Zenefits and the experience was far better than a traditional broker, but still not nearly as good as a PEO.
