> have the on site engineer drop it down enough to crack the lid open
Took me four reads to find an alternative way to read it other than "we asked some guy that doesn't even work for us to throw it on the ground repeatedly until the cover cracks open", like that Zoolander scene.
In our defence, he offered. It had hit hour 6 of both the primary and the backup aircon being down, on a very hot day - everyone was way beyond blame and the NOC staff were basically up for any creative solution they could find.
Wait, you didn't mean "he repositioned it a couple levels down on the rack to make some room above so he could unscrew the cover and crack it a bit open it like a grand piano"?
Took me four reads to find an alternative way to read it other than "we asked some guy that doesn't even work for us to throw it on the ground repeatedly until the cover cracks open", like that Zoolander scene.