What version number is listed as the current version when you click "Update Framework" in your theme? Most likely you're being impacted by the same issue that I've posted about.
Yikes, that is really out of date - the latest framework is 5.3.12. However it's not available right now because their site is down - once it comes back up, be sure to use "update framework" button in WP admin area!
I never receive notice to upgrade the theme in the dashboard (and the option is activated).
what do i do now ?