No worries, I just was kinda stunned you would imply I had any motive to not share something accurate. It was a convo I had this morning with an author who is a friend.
(It it is just one piece of data, and people are good at finding data that supports their viewpoint of course. Given all the scandals FB is under and problems on this thread, I do think it supports a narrative of FB having massive problems around ethics and moral actions.)
Here is a fun story :)
I have an ad account at FB for a company I closed in early 2020 due to Covid.
I wanted to delete the account, but FB makes it impossible to do that. I message their support and they tell me they can remove it, but they need my ID and a handwritten letter. I am stunned. A handwritten letter??? How does that achieve anything :)
So I write out a short note with a bit of snark about a tech company needing a handwritten letter, take a picture and send it to their support chat/ticket along with my ID. They do not like that I was snarky and refuse to do anything, even after I remove some of my snark and resend it.
Thus, I still have the account and 14 support replies later they still refuse to help me.
(note, they didn't want a letter send to them via the post office, they literally wanted me to write it and send it to them. So weird...)
That’s crazy to hear! It really feels like the wild Wild West with these large tech companies - consider in contrast how much regulatory and compliance scrutiny a bank would have, they would never dream to behave like petulant little kids. I guess the more fines big tech get and the more regulations enter the space, the faster they will clean up their act.
(It it is just one piece of data, and people are good at finding data that supports their viewpoint of course. Given all the scandals FB is under and problems on this thread, I do think it supports a narrative of FB having massive problems around ethics and moral actions.)
Here is a fun story :)
I have an ad account at FB for a company I closed in early 2020 due to Covid.
I wanted to delete the account, but FB makes it impossible to do that. I message their support and they tell me they can remove it, but they need my ID and a handwritten letter. I am stunned. A handwritten letter??? How does that achieve anything :)
So I write out a short note with a bit of snark about a tech company needing a handwritten letter, take a picture and send it to their support chat/ticket along with my ID. They do not like that I was snarky and refuse to do anything, even after I remove some of my snark and resend it.
Thus, I still have the account and 14 support replies later they still refuse to help me.
(note, they didn't want a letter send to them via the post office, they literally wanted me to write it and send it to them. So weird...)