1. Have a large enough Twitter following such that complaining will get somebody's attention;
2. Know someone at Google who can contact the right people to resolve this;
3. Be a large enough advertiser such that your account manager will make noise on your behalf; or
4. Be a large enough content producer such that the threat of you pulling your content from Youtube is sufficient to get their attention.
This isn't unique to Youtube or Google. It's just how "support" works on platforms these days.
1. Have a large enough Twitter following such that complaining will get somebody's attention;
2. Know someone at Google who can contact the right people to resolve this;
3. Be a large enough advertiser such that your account manager will make noise on your behalf; or
4. Be a large enough content producer such that the threat of you pulling your content from Youtube is sufficient to get their attention.
This isn't unique to Youtube or Google. It's just how "support" works on platforms these days.