> Most of my former coworkers were disheartened at these stories. Some individuals actually were very active on the r/youtube subreddit and worked to handle individual cases that came up like this one.
Out of curiousity, is there any actual process that is kicked off when someone posts into the support forum or the subreddit?
Or are there just some employees who happen to browse those boards in their free/20% time - and if they feel particularly moved by some post, they can try to rally up enough internal support to do something about it?
Because with all due respect, that's not support, that's charity.
Out of curiousity, is there any actual process that is kicked off when someone posts into the support forum or the subreddit?
Or are there just some employees who happen to browse those boards in their free/20% time - and if they feel particularly moved by some post, they can try to rally up enough internal support to do something about it?
Because with all due respect, that's not support, that's charity.