You can have low friction exit pathways that still capture that resentment/feedb... | Hacker News

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ikr678 on Nov 18, 2021 | parent | context | favorite | on: “Click to subscribe, call to cancel” is illegal, F...

You can have low friction exit pathways that still capture that resentment/feedback.

'We're sorry to see you go! Are you cancelling X because (price/UI/technical issues/moving/no longer need/etc)'

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