On: How to better calculate churn rates

[mathattack]

My experience is “they love us” isn’t as strong a retention predictor as cold hard usage metrics.

[jrott → mathattack]

They love us seems to never be that useful. I actually meant more in terms of there worried about foo or finding out about the dumb workaround there using. That stuff seems to be an early warning sign that something isn’t going well.