> They fix it all, no problem, everything is easy when it's scheduled by appointment.
The fact that you need to schedule an appointment in the first place is horrible customer service. When I buy a product from NewEgg, if there's anything wrong with it, they immediately ship me a new one and a box to return the old one in, no questions asked. When my ThinkPad started having issues eight months after purchase, they sent me a prepaid return box, fixed it, and sent it back quickly. When I've had problems with MacBooks, I've had to schedule an appointment, drive to the Apple store, wait in line, explain my problem, let them ask a zillion irrelevant questions (the equivalent of 'did you try rebooting?'), and then come back in a few weeks to pick it up. They are hostile to customers when it comes to hardware issues, and they almost never admit that their products are faulty. Look at how long it took them to fix the TouchBar and keyboard failures a few years ago.
Apple will fix your product if it's under warranty, but they won't make it easy, and they won't pull a defective product and re-engineer it until the bad press overwhelms them. They're not great at this aspect of customer service.
Are you serious? Last time I had my Macbook Pro repaired, they sent me a prepaid box, I mailed it to them the next morning, and I had it back in 3 days. Other than a tech personally coming to your house, what else do you expect?
I've lost lots of very valuable information by storing it in a MacBook due to their lack of customer service or acceptable repair times for essential goods like laptops. Never again.
The fact that you need to schedule an appointment in the first place is horrible customer service. When I buy a product from NewEgg, if there's anything wrong with it, they immediately ship me a new one and a box to return the old one in, no questions asked. When my ThinkPad started having issues eight months after purchase, they sent me a prepaid return box, fixed it, and sent it back quickly. When I've had problems with MacBooks, I've had to schedule an appointment, drive to the Apple store, wait in line, explain my problem, let them ask a zillion irrelevant questions (the equivalent of 'did you try rebooting?'), and then come back in a few weeks to pick it up. They are hostile to customers when it comes to hardware issues, and they almost never admit that their products are faulty. Look at how long it took them to fix the TouchBar and keyboard failures a few years ago.
Apple will fix your product if it's under warranty, but they won't make it easy, and they won't pull a defective product and re-engineer it until the bad press overwhelms them. They're not great at this aspect of customer service.