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> This is a mass produced faulty product

...and Apple is replacing them for free.




They replace it for free until they don't.

See top comment on this thread:

> Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do about it.

https://news.ycombinator.com/item?id=23826526

Or this one:

> A couple days later I started to notice the right airpod is rattling. I've used up my warranty now so would have to buy a new pair if I want this fixed.

https://news.ycombinator.com/item?id=23830886

-----------------------------

edit: instantly double downvonted without any replies for demonstrating anecdotes that shine a bad light on Apple. Stockholm Syndrome exhibit A. This is why people take any Apple user input with a grain of salt. They tend to try to shrug problems under the carpet as if these facts would cause them physical pain.


So you've identified 2 problem cases of the ~ 90 million Airpod Pros sold. You get my point, it's not very representative.




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