We are using YouTrack cloud and while it does the job, it's not really satisfying to use. We would like to see more and better integrations. My current frustration is the Git integration; it only works with commits (not PRs) and is not 100% reliable. There is also a Confluence plugin that someone wrote for their hosted version 6 years ago, but the company won't enable it for the cloud version.
On the plus side, I've had pretty good interactions with their support team and they seem pretty responsive. Given that they are located in Eastern Europe, the team communicates very well and I generally don't have any trouble getting them to understand what's going on.
On the plus side, I've had pretty good interactions with their support team and they seem pretty responsive. Given that they are located in Eastern Europe, the team communicates very well and I generally don't have any trouble getting them to understand what's going on.