We've had a few coffee shops in our area drop the delivery/mobile purchase (Ritual) apps, perhaps due to this. Or, just the logistics may have been unbearable for them.
Sometimes, I do enjoy walking into a coffee shop and ordering like a human.
Dunkin does this and it can be a little frustrating when you're next in line but they gotta handle like 3 online orders. I wish they'd hire an extra person to mostly handle such heavy load... But I'm not in charge of everything everywhere.. Otherwise I want to say don't do online ordering if you don't have more than enough people to handle both regular customers AND online ones... It just sucks.
The one time I was next in line, there were probably 3 or more orders, and like 5 or more people behind me in line, plus the person in front of me was ordering the whole menu.
We are parents of two small boys and it’s damn near impossible to go out. Ordering DoorDash helps us try different restaurants and not have to deal with the madness of corralling two kids in a busy environment.
Sometimes, I do enjoy walking into a coffee shop and ordering like a human.