Dunkin does this and it can be a little frustrating when you're next in line but they gotta handle like 3 online orders. I wish they'd hire an extra person to mostly handle such heavy load... But I'm not in charge of everything everywhere.. Otherwise I want to say don't do online ordering if you don't have more than enough people to handle both regular customers AND online ones... It just sucks.
The one time I was next in line, there were probably 3 or more orders, and like 5 or more people behind me in line, plus the person in front of me was ordering the whole menu.
The one time I was next in line, there were probably 3 or more orders, and like 5 or more people behind me in line, plus the person in front of me was ordering the whole menu.