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Also make sure that person's work is recognized as being important.

I really like to eliminate crap, but I also try to avoid doing it as much as possible because it's something that never earns any recognition or praise. Historically I've had to really push to even get my boss to recognize it as an accomplishment during my quarterly reviews. Maybe management says they don't like technical debt, but that doesn't mean anything if incentive structures are designed in ways that encourage me to pile it on ever higher.




that's where the milestones can help; it gives concrete visibility to stakeholders of what the technical debt actually is

"oh we've loads of technical debt, it's such a pain", becomes "well we ticked off 4 big TD milestones last quarter and accrued a new small one"




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