It's possible and I'm sorry if it does come off that way. When I write, it is a tough balance between being showing humility and taking the tone of "here's what I've learned and I might be wrong" vs. "HERE IS WHAT I'VE LEARNED"
This is obviously Step 2 of many to wean off of Oracle's hardware, infrastructure and software which Salesforce undoubtedly has been running on since Day 1 but now can no longer afford to do so for strategic reasons.
Totally, a simple answers site like this is seriously in need. I wouldn't even mind paying $9/month for something simple and elegant and easy to brand like this.
There are a couple of help desk tools which can compile a Q&A style knowledge base out of customer support emails. Here's one I'm familiar with: http://www.desk.com/product#sec6
It has problems in the design department. It appears extremely busy, because your eye is drawn to the top and right hand side of the page, which is completely devoid of any content.
It's not helped by all the social media widgets and RSS links and Large Box Of Male Faces. And flags.
They really need to dump all the irrelevant junk and focus on the content.
I burned out late last year after finishing our accelerator program. I took some time to reset and then came back with a vengeance. I'm happy to grab a drink/talk on the phone and share what worked for me: tk@toutapp.com.
We've been thinking hard about innovating email. Interestingly, I don't think reading the emails is where the real problems are, its in composing the emails.
