It's worth noting that Microsoft is heavily afflicted with the "left hand doesn't know what the right hand's doing" syndrome. Most of its product departments have antagonistic relationships with one another at best. The cloud services department(s) could have entirely different policies and philosophies from the one that makes Windows, which further has different policies and philosophies from the team that makes Office, which further has different policies and philosophies from the team that makes Surface tablets, etc.
[1]. https://news.ycombinator.com/item?id=9058283