First, I'm very sorry. We certainly shouldn't be sending you tons of emails if you've cancelled your account. Mind emailing me your details (I'm just don at) and I can find & fix the bug?
Second, by way of explanation, not apology, we're the keepers of people's priceless memories & creations. We cannot lose them. But at the same time, we can't offer our service for free, or we'd lose everyone's photos. When someone's credit card expires, we've entered the danger zone where, if we're not very careful, we might inadvertently lose someone's photos who actually really wants to pay.
The summary is we hear more than 100:1 from people about "I didn't get that email!" versus "You're emailing me too much about this!". And when it literally means the difference between removing someone's photos or not, we err on the side of trying to get ahold of you aggressively so you can make an informed choice about your content rather than having us make an automated one.
We go to great lengths to ensure even expired accounts don't lose their photos, but there's only so much we can do.
Again, very sorry our policies & systems are annoying you, and would love to fix & improve them. Please do get in touch.
Second, by way of explanation, not apology, we're the keepers of people's priceless memories & creations. We cannot lose them. But at the same time, we can't offer our service for free, or we'd lose everyone's photos. When someone's credit card expires, we've entered the danger zone where, if we're not very careful, we might inadvertently lose someone's photos who actually really wants to pay.
The summary is we hear more than 100:1 from people about "I didn't get that email!" versus "You're emailing me too much about this!". And when it literally means the difference between removing someone's photos or not, we err on the side of trying to get ahold of you aggressively so you can make an informed choice about your content rather than having us make an automated one.
We go to great lengths to ensure even expired accounts don't lose their photos, but there's only so much we can do.
Again, very sorry our policies & systems are annoying you, and would love to fix & improve them. Please do get in touch.