> When customers hate your product (i.e. the ADP front-end) so much that an entire company forms around making something less terrible, you really have to look at yourself in the mirror.
Is this really accurate? Doesn't Zenefits exist to merge several services, only some of which ADP provide? And while many people have said that ADP's front end is bad, it seems like you've taken those claims a step further by claiming that people only pay Zenefits to avoid having to use it (rather than cross-platform integration which is their real purpose).
Would you rather have something that looks nice or actually works? Especially when it comes to nontrivial things like benefits and payroll? Don't you think it's a bit silly for you as a user to be swayed to use one thing or another by a pretty interface?
We seem to understand never to "judge a book by its cover"...except when it comes to web interfaces.
You can, but given the mixed reviews from actual Zenefits customers on here and elsewhere they aren't there yet.
I liken it to tech's war on banks. Everyone loves to make fun of the fact that banks still use "old" technology like mainframes, but when was the last time a bank went down? I will go with a old school bank over a NewCo tech bank any day when it comes to nontrivial things like storing my money.
Is this really accurate? Doesn't Zenefits exist to merge several services, only some of which ADP provide? And while many people have said that ADP's front end is bad, it seems like you've taken those claims a step further by claiming that people only pay Zenefits to avoid having to use it (rather than cross-platform integration which is their real purpose).