First, this shouldn't get to a court any longer than it takes to be tossed out.
Second, arbitration among entities with vast differences in power is not fair because the more powerful entity will tend to have greater control over who they pick, thus corrupting the process.
This is not really different to a civil lawsuit. If one side has deep pockets or significant in-house legal resources, they can delay the process with all kinds of legal motions and maneuvers until the other side runs out of money.
Another problem that needs to be fixed. The difference is that one has grown a cancer that needs to be removed while the other was cancerous from the start.
Second, arbitration among entities with vast differences in power is not fair because the more powerful entity will tend to have greater control over who they pick, thus corrupting the process.