Has anyone else had issues with Macbook Air having marks on the screen which won't come off? These look like tiny scratches, but are in a line and roughly where the screen touches the top of the trackpad when closed.
I've had it with both the 11" and 13" models of the current design. Apple replaced the screen on both, but the same happened and then my warranty expired.
Yes, same issue on retina Macbook Pro 15, bought 2013. Apple refused to repair the screen. It is clearly that the scratches match the structure of the keyboard. Previous model does not have this issue and is used identically. I bought the laptop in Japan and requested repair in Czech Republic. Apple refused my claims because "international" warranty is only for 1 year (I asked for repair after 2 years). The result? Screen is not repaired and difficult to use unless completely dark. This issue is quite common and It would be nice if Apple change its policy in this case as well.
Same problem here [0], I was calling apple about that problem for at least 5 times and they always refused and blamed it on me using it wrong. I called them again last week because I wanted to give it another shot before my apple care protection plan expires and after sending them a bunch of pictures they escalated the case to a higher-level rep, called me back and agreed to replace it.
The only reason they did that was that I also had these marks on the border of the display, not just in the center and they said then it's an issue with the anti-glare coating and not just scratched from using it wrong (even though it's clearly the same kind of wear). There's also a huge thread in the apple support forum.[1] and it got featured on a big german IT news site. [2]
Yes! I had this exact problem with my MBPr 15" (2013). I used to bike with it in my backpack, and I believe the pressure from that pushed the screen in, causing it to scrape the metal near the trackpad. Any pressure should cause this to happen, given that they're so thin.
The Air does not have a glass cover on the screen, so yes, I have the same issue and I think it's normal. I've had the some marks on my glassless iBook G4. Still better than the glossy screen on the non-Retina MBP :)
I've had it with both the 11" and 13" models of the current design. Apple replaced the screen on both, but the same happened and then my warranty expired.