My first job was building something like this into sugarcrm circa 2005. It was more of a generic workflow tool and is a great way to automate business process. Not not sure how enjoyable it was for people to come into work, check their taskboard, and find 20 identical tasks on their list of things to do that day though.
It certainly exposes bottlenecks if they weren't obvious already.
It certainly exposes bottlenecks if they weren't obvious already.