Exactly. I have yet to deal with an IT organization[1] that does not have at least some level of adversarial relationship with its userbase. The level of adversarial behavior seems to be directly proportional to the computer knowledge of the user, as well. It is much better to be completely ignorant, or feign such, than to think you know what you are doing.
[1] IT groups that aren't large enough to be organizations, say 0.5 - 3 people, don't seem to have this issue as often or as badly.
[1] IT groups that aren't large enough to be organizations, say 0.5 - 3 people, don't seem to have this issue as often or as badly.