Hacker News new | past | comments | ask | show | jobs | submit login

I remember going to RS stores to buy a 99 cent part and the clerk having to write, in long hand, on a triplicate form, my name and address and the item, before entering the amount on a cash register. I refused to give my info, and he said he could not sell me the part without it, so I said: "OK, my name is John Doe at 123 Main Street". He looked at me quizically and then wrote it down on the form without a word.

For a long time I avoided Radio Shack stores because I did not want to go through this charade. Only when desperate ("I need this connector right now"). The desperate-user scenario is not one for business success, especially when selling 99 cent parts.




Radio Shack was infamous for collecting customer information. "No, we can't sell you without this information."

RS will be beloved by business-school types for how many different big mistakes it made.


I totally forgot about that! I used to give them 1600 Pennsylvania as my address. I was bike messenger at the time so I knew all the good addresses in DC and would give them all the big federal buildings.




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: