Good article, but I feel he overlooked another problem; in any large organization (corporation as well as government) it's quite hard to deploy a minimal product and let it gain traction through organic growth. Small apps from startups can take off in the marketplace because early adopters are often willing to compromise on security or functionality or interoperability if a new toy or tool does one thing really well, and if the popularity of the new thing reaches critical mass then those other considerations get taken care of, thanks to a combination of the early revenue and the foreseeable future revenue.
But it's very hard to do that within an organization, whether governmental or private. Most organizations are hierarchical, so ground-up IT innovations tend to be politically unpopular to start with. But even if a company or agency has an open internal culture, letting part of the organization use some new tool risks sacrificing efficiency, by taking away resources from the existing platform in the short term, or security, by making informational resources available via the new platform without the existing access or audit protections.
But it's very hard to do that within an organization, whether governmental or private. Most organizations are hierarchical, so ground-up IT innovations tend to be politically unpopular to start with. But even if a company or agency has an open internal culture, letting part of the organization use some new tool risks sacrificing efficiency, by taking away resources from the existing platform in the short term, or security, by making informational resources available via the new platform without the existing access or audit protections.