> Have you ever tried to start a Hangout with a non-technical user?
Yes, my technophobe sister in law. She got a new Android phone and was texting me via plain old SMS, which are metered on her account. I texted her back "Look for an icon that is a green circle with a double quote mark in it. Open it, follow the prompts, and send me a message". Within a minute I had a Hangout message from her, and she's been using it since.
Purely anecdotal, but then so was your example. I'll agree it's not so simple doing it on a computer, but they still make it fairly simple; do a Google search for "hangouts", the top link takes you to a page that has a button that says "Available for your computer".
Yes, my technophobe sister in law. She got a new Android phone and was texting me via plain old SMS, which are metered on her account. I texted her back "Look for an icon that is a green circle with a double quote mark in it. Open it, follow the prompts, and send me a message". Within a minute I had a Hangout message from her, and she's been using it since.
Purely anecdotal, but then so was your example. I'll agree it's not so simple doing it on a computer, but they still make it fairly simple; do a Google search for "hangouts", the top link takes you to a page that has a button that says "Available for your computer".