- For example, if you install car audio, your services would be listed alongside car audio components.
The real benefit for some, not much for others. iPad Repair can't benefit from iPad sales
- Amazon creates pre-defined scopes of work based on common customer requests which you are then able to pre-estimate and offer... Before a job begins, you can review a customer’s specific scope of work and process a change order if needed.
Isn't this too complex? Also, no mention of procedure if customer does not get satisfied by the service. But anyway, it's very interesting to see Amazon trying to standardize service business. It's too complex, I want them to show me how to do it.
iPad repair certainly can benefit from listings next to iPad sales. There's an obvious case where someone has broken their iPad, goes to look for what a new one would cost rather than sending it in to Apple, sees the cheaper repair option and purchases services.
On the second point, it looks significantly simpler, particularly from Amazon's standpoint, to start the capability only using predefined service offerings. Such commoditized services can be more easily and confidently associated with products, whereas open service offering definition would be significantly harder to support (leading to a poor user experience and adoption rate).
But Amazon's brand do benefit from this whole concept if executed well. And it's pretty hard to copy by competitors.
Also one of the big issues with buying amazon's stuff globally is the lack of warranty. Now if amazon decides that a certain product Y that is currently not bought in country X would be a good deal there, it could work with a lab to offer a repair service for it, and could guarantee promotion of said product, to make it worthwhile for the lab.
Assuming Amazon can manage this complex process well, this could become quite a big differentiation for the in many global markets.
> Also, no mention of procedure if customer does not get satisfied by the service.
Whether amazon cover the service with a guarantee or not, the killer feature will be the reviews. This could wipe out 'find a tradesman'-style web sites over night.
- For example, if you install car audio, your services would be listed alongside car audio components.
The real benefit for some, not much for others. iPad Repair can't benefit from iPad sales
- Amazon creates pre-defined scopes of work based on common customer requests which you are then able to pre-estimate and offer... Before a job begins, you can review a customer’s specific scope of work and process a change order if needed.
Isn't this too complex? Also, no mention of procedure if customer does not get satisfied by the service. But anyway, it's very interesting to see Amazon trying to standardize service business. It's too complex, I want them to show me how to do it.