We received several reports from users who used a Dropbox feature called Selective Sync and couldn’t locate certain files they’d saved in Dropbox.
When we took a closer look, we discovered that older versions of the Dropbox client had introduced an issue affecting a small number of users whose Dropbox application shut down or restarted while users were applying Selective Sync settings.
In light of all of this, we've taken the following steps to ensure the Selective Sync bug won’t affect anyone else going forward:
1) we've patched our desktop client so this issue doesn't exist in Dropbox anymore;
2) we've made sure all our users are running an updated version of the Dropbox client; and
3) we've retired all affected versions of the Dropbox client so no one can use them.
We've also put additional testing in place to prevent this from happening in the future.
We’re very sorry about this issue and the trouble it might have caused. We’ll keep doing our best to ensure our users' data is always safe and available to them.
We received several reports from users who used a Dropbox feature called Selective Sync and couldn’t locate certain files they’d saved in Dropbox.
When we took a closer look, we discovered that older versions of the Dropbox client had introduced an issue affecting a small number of users whose Dropbox application shut down or restarted while users were applying Selective Sync settings.
In light of all of this, we've taken the following steps to ensure the Selective Sync bug won’t affect anyone else going forward:
1) we've patched our desktop client so this issue doesn't exist in Dropbox anymore; 2) we've made sure all our users are running an updated version of the Dropbox client; and 3) we've retired all affected versions of the Dropbox client so no one can use them.
We've also put additional testing in place to prevent this from happening in the future.
We’re very sorry about this issue and the trouble it might have caused. We’ll keep doing our best to ensure our users' data is always safe and available to them.