On: Trouble at the Koolaid Point

[Argorak]

It's pretty hard to learn moderation. There are almost no good resources and you have to learn through failure and reflection.

(I've been moderating bulletin boards for 15 years)

[DanBC → Argorak]

Meatball wiki has a lot of great information. The trolling stuff, and makin things unfun and uninteresting are useful. The stuff about vested contributors and concern trolls are pretty good too.

http://meatballwiki.org/wiki/VestedContributor

http://meatballwiki.org/wiki/TrollingTactic

[Argorak → DanBC]

Thank you!

[dllthomas → Argorak]

Have you ever looked at resources for in-person mediation? I wonder to what degree those translate (or what interesting ways they fail to).

[Argorak → dllthomas]

Yes, I also worked in fields where this was a hot topic. The discussion techniques are very similiar. I can recommend reading up in those fields.

The problem is that online moderation has lots of particularities, especially the lack of face to face interaction. Not a lot of them are covered in published works.