I read the essay differently. Jessica doesn't have time for that. It's not a priority for her. She is too busy trying to just get by. The computer is supposed to be a tool to improve her life, but for the moderate amount of utility it provides it has betrayed her by utterly violating her privacy. It did this because it is an evolved system with accumulated cruft, has no sensible minimal defaults, is hard to use, and more or less is a platform that works to "deliver" her to advertisers rather than a platform that works in her interest first. It's not even a complaint, it's just stating the way things are, and so when bad things inevitably happen why do we blame the user? I don't totally agree (I think these things are a fact of life for anything,) but I completely understand the argument.
