Understood, but my point is that it is *their* responsibility to select for nice...

mikeash on July 15, 2014 | parent | context | favorite | on: Tech Blogger Tries To Cancel Comcast Service, Hila...

Understood, but my point is that it is their responsibility to select for nice reps, not ours. If their metrics combined with the natural customer reaction selects for bad reps, that's their fault and their problem.