Here in the Netherlands the situation got significantly better after a famous comedian (Youp van 't Hek) went completely public with the misery that ensued after calling t-mobile to get a problem fixed with his sons iPhone.
(http://www.nrcnext.nl/blog/2010/10/25/youp-vant-hek-brengt-t...)
T-mobile found themselves suddenly completely on the defensive in various TV-shows. They apologized profusely. It was very funny, things really got better.
T-mobile found themselves suddenly completely on the defensive in various TV-shows. They apologized profusely. It was very funny, things really got better.