The company I work at provides systems that compete directly in this space, and yet we rarely come across OpenTable as a competitor. I don't think we've gone after a single client that has brought up OpenTable as a obstacle.
Some of our clients use OpenTable or competitors to feed them extra bookings, but most of the ones that do see them as expensive enough to be undesirable as their only or main source of bookings, and prefer to avoid them as much as possible. Most our clients are larger operators, though.
And 31,000 restaurants is not all that much worldwide - it leaves a vast number of restaurants open for competitors. There are more than 30,000 restaurants in the UK alone, for example. Most of these are operated by chains that are less likely to be willing to let OpenTable into their business as more than one amongst multiple third party booking sources.
Some of our clients use OpenTable or competitors to feed them extra bookings, but most of the ones that do see them as expensive enough to be undesirable as their only or main source of bookings, and prefer to avoid them as much as possible. Most our clients are larger operators, though.
And 31,000 restaurants is not all that much worldwide - it leaves a vast number of restaurants open for competitors. There are more than 30,000 restaurants in the UK alone, for example. Most of these are operated by chains that are less likely to be willing to let OpenTable into their business as more than one amongst multiple third party booking sources.