My experience with Amazon customer service hasn't given me any faith in their competence.
Years and years ago I ordered a few items, mostly DVDs. I got the items. Months later I get an email from Amazon customer service saying I owe them money from that order because I never paid for it. I said "huh?" I call customer service and I found out it was because there was a chargeback. I didn't do a chargeback so I was confused.
Eventually I figure it out because the CC number shows up on the invoice with the last 4 digits. I accidentally transposed the last 2 digits of my CC number. I combed through my CC statements and found out that I indeed wasn't ever charged for the original items. Apparently the card was valid and was charged even though it was someone else's card. That means they didn't even do the least bit of checking to see if the billing address was the same or even name.
I call up and told them what happened. They just were dumbfounded and confused about the whole situation and didn't know how to handle it. They just kept insisting I return the items and they'll give me a refund. I think she was confused as to what I was even trying to tell her since I received the items. I said I didn't want to return them and even if I did they were now used items. They said "what's the problem then?" I told them they THEY sent ME and email saying how I owe money. I wanted to take care of it. Well finally the customer service rep just took down my right CC number and presumably wrote it in as a note in the logs or something.
I was never charged for the order.
---
Even more years ago my college boyfriend told me that when he was like 17 him and his friends played some kinda "prank" where they ordered some expensive cameras shipped to the school and put in some fake name and credit card. Apparently according to him the cameras shipped. Kids freaked out they would get in trouble, they told a science teacher. Science teacher took care of it and called Amazon before the cameras arrived to say that it was just some kids messing around.
Years and years ago I ordered a few items, mostly DVDs. I got the items. Months later I get an email from Amazon customer service saying I owe them money from that order because I never paid for it. I said "huh?" I call customer service and I found out it was because there was a chargeback. I didn't do a chargeback so I was confused.
Eventually I figure it out because the CC number shows up on the invoice with the last 4 digits. I accidentally transposed the last 2 digits of my CC number. I combed through my CC statements and found out that I indeed wasn't ever charged for the original items. Apparently the card was valid and was charged even though it was someone else's card. That means they didn't even do the least bit of checking to see if the billing address was the same or even name.
I call up and told them what happened. They just were dumbfounded and confused about the whole situation and didn't know how to handle it. They just kept insisting I return the items and they'll give me a refund. I think she was confused as to what I was even trying to tell her since I received the items. I said I didn't want to return them and even if I did they were now used items. They said "what's the problem then?" I told them they THEY sent ME and email saying how I owe money. I wanted to take care of it. Well finally the customer service rep just took down my right CC number and presumably wrote it in as a note in the logs or something.
I was never charged for the order.
---
Even more years ago my college boyfriend told me that when he was like 17 him and his friends played some kinda "prank" where they ordered some expensive cameras shipped to the school and put in some fake name and credit card. Apparently according to him the cameras shipped. Kids freaked out they would get in trouble, they told a science teacher. Science teacher took care of it and called Amazon before the cameras arrived to say that it was just some kids messing around.