> I doubt this is the case. I've had to place chargebacks against Amazon to get my money back for purchases that were not delivered due to Amazon screwing up and telling the vendor that the software key(s) were not purchased.
There may be a difference between how they treat physical and digital purchases then, because my experience (and the experience of vast numbers of internet commenters) is that Amazon will refund or replace a physical order with basically zero investigation.
Yes, they have different policies depending on what you purchase and whom you purchase it from.
Frequently with physical products Amazon is able to place the majority cost [they only lose out on their commission] of the refund onto the supplier. [e.g. If Amazon's fraud check fails to catch a fraudulent order, they push the cost of the chargeback onto the supplier if it is a FBA or MFN item. They also do this if their system screws up and merges multiple products onto the same ASIN even tho they are different colors or whatever.]
My guess is the vendor in this instance was large enough Amazon had to make a different deal where Amazon was the one eating the refunds if it was Amazon's error. The vendor blamed Amazon. Amazon couldn't even figure out I issued a chargeback and successfully disputed it for my money back.
There may be a difference between how they treat physical and digital purchases then, because my experience (and the experience of vast numbers of internet commenters) is that Amazon will refund or replace a physical order with basically zero investigation.