Yodel (especially poor UK courier) lost an expensive item once. Once I got through to a human at Amazon, they took me at my word and the replacement item was on its way that day. A few weeks later the original turned up, looking very battered.
The amount of goodwill I have towards Amazon because of that experience is tremendous. I took out Prime, and I look there first for everything now. I can absolutely see that being worth the shrinkage.
The amount of goodwill I have towards Amazon because of that experience is tremendous. I took out Prime, and I look there first for everything now. I can absolutely see that being worth the shrinkage.