Here's how it works in Australia:
- no tips
- if your restaurant provides bad service, you die
- if your restaurant provides good service, you live
It's as simple as that. You don't get better service because of tipping, and the Linkery was obviously too far out of the comfort zone of the American workers who were used to working for tips.
Don't blame the poor service on the lack of tips until you've seen a number of tip-free restaurants fail and can attribute the failure to the lack of tips rather than poor management, and inexperienced staff.
It's as simple as that. You don't get better service because of tipping, and the Linkery was obviously too far out of the comfort zone of the American workers who were used to working for tips.
Don't blame the poor service on the lack of tips until you've seen a number of tip-free restaurants fail and can attribute the failure to the lack of tips rather than poor management, and inexperienced staff.