As I state above, practically all restaurants run a "comp[limentary] tab", giving free items is extremely standard. All items are marked on the comp tab. Senior servers/bartenders can run their own comp tab, but most staff has to ask management. This is factored into all costs and is used to encourage repeat customers. A repeat customer and good word of mouth is worth far more than a free dessert.
There are many misconceptions about the industry from outsiders. It seems to be making people mad, but this is how the industry works.
There are many misconceptions about the industry from outsiders. It seems to be making people mad, but this is how the industry works.