I spoke with Dr. Dal on the phone and we worked out his issues. We try to make all of our users happy, but from time to time things don't work out. The drchrono team and I are working to change healthcare doctor by doctor and healthcare is a hard space to fix.
Dr. Dal was using our RCM (Revenue Cycle Management) service where we do all of the staff work for billing for the Doctor in exchange for a percentage of all of the insurance collections done in a month. There is a monthly minimum fee for the first few months the service ramps up, but for all of these contracts the percentage of billing fees is designed to exceed the monthly minimum in a steady state. In all the months Dr. Dal was using our RCM service he was paid on all of his medical claims in our system, but his account still never exceeded the minimum fee.
We raised rates for all of our RCM customers whose contracts weren't exceeding the minimums across the board. We gave customers several months notice about these rate changes and helped any customer that wanted to do their own billing or port to another service do so.
All of our users have access to download all of their data at any time. Users can also synch all of their data on an ongoing basis to Box's Enterprise HIPAA compliant storage. We put up a blog post to highlight these features and give instructions for users with links to our knowledge base: https://drchrono.com/blog/backup-records-outside-drchrono/
I think it's important that users always have access to their own data to use with other services at their convenience and to have for their own safety and peace of mind.
I spoke with Dr. Dal on the phone and we worked out his issues. We try to make all of our users happy, but from time to time things don't work out. The drchrono team and I are working to change healthcare doctor by doctor and healthcare is a hard space to fix.
Dr. Dal was using our RCM (Revenue Cycle Management) service where we do all of the staff work for billing for the Doctor in exchange for a percentage of all of the insurance collections done in a month. There is a monthly minimum fee for the first few months the service ramps up, but for all of these contracts the percentage of billing fees is designed to exceed the monthly minimum in a steady state. In all the months Dr. Dal was using our RCM service he was paid on all of his medical claims in our system, but his account still never exceeded the minimum fee.
We raised rates for all of our RCM customers whose contracts weren't exceeding the minimums across the board. We gave customers several months notice about these rate changes and helped any customer that wanted to do their own billing or port to another service do so.
All of our users have access to download all of their data at any time. Users can also synch all of their data on an ongoing basis to Box's Enterprise HIPAA compliant storage. We put up a blog post to highlight these features and give instructions for users with links to our knowledge base: https://drchrono.com/blog/backup-records-outside-drchrono/
I think it's important that users always have access to their own data to use with other services at their convenience and to have for their own safety and peace of mind.