It's always been bad. I'm the chief technical contact for a system with 50 developers and about 11,500 users. We've raised 20 cases which we couldn't work around and had one officially released solution (bug in IE11). We either have to work around or push a registry fix at great cost to thousands of users worldwide as an out of band patch that we package ourself.
For example there was a regression in ClickOnce with download prompting between IE8 and IE9 due ot the download bar throwing away some compatibility settings. Overnight, when IE9 became mandatory in Windows Update, we had 2000 users down. We got all the users to roll back to IE8. It took 6 months for a registry fix to be sent out to us from a 3rd line support executive after being on the phone daily about it. This is still not fixed in IE11. We've rewritten all our ClickOnce launch points to work around the regression. This took one developer 2 months of work. The regression appeared in the RTM IE9, not the previews.
As for that being the correct place, it's obviously not as the issue was raised there, marked private and closed as not reproducible despite test cases being issued. Not a single contact back from Microsoft bar "closing as can't reproduce". Our rep suggested contacting another support team. Even they aren't helpful.
I have a 100% reproducible (hang/freeze) bug in Visual Studio, with crash dump and everything. It's in 2012, so it'll probably never be fixed. The one developer who responded ignored the information I provided, anyway.
For example there was a regression in ClickOnce with download prompting between IE8 and IE9 due ot the download bar throwing away some compatibility settings. Overnight, when IE9 became mandatory in Windows Update, we had 2000 users down. We got all the users to roll back to IE8. It took 6 months for a registry fix to be sent out to us from a 3rd line support executive after being on the phone daily about it. This is still not fixed in IE11. We've rewritten all our ClickOnce launch points to work around the regression. This took one developer 2 months of work. The regression appeared in the RTM IE9, not the previews.
As for that being the correct place, it's obviously not as the issue was raised there, marked private and closed as not reproducible despite test cases being issued. Not a single contact back from Microsoft bar "closing as can't reproduce". Our rep suggested contacting another support team. Even they aren't helpful.
I need a new job, writing C on Unix...