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Fair question.

I've been doing projects with people who have no technical background to speak of, but immense domain knowledge. They wrote their theses in word (god help them), published in journals that required submissions in word (there are more and more of the things), and include a lot of figures in their papers or grant proposals.

Sharepoint helps a lot with collaboration, but even word's basic change tracking and commenting facilities are good for people working around a document via email, Dropbox, or even git.

Word still creates those weird situations for which it is infamous, but they are generally rare. Also, word has become much more stable, even with larger documents.




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