As a patient, I'm not really arsed. As a patient, I actively discourage putting strain on the system when unnecessary. I'm really moaning about how doctors are treated, and they are spread thin and are not rewarded by the system fairly by the effort they put in. The targets in place mean they cannot give patients the care they want to give, meaning there is little intrinsic motivation too.
I care, many people care. When you're feeling like shit, you don't want to be made to feel worse. It's simple.
I don't mind a 3 hour wait. The 3 hour wait just shows how thin doctors are spread. Lets face it, a 3 hour wait for any sick person in an uncomfortable chair is NOT going to do them any good.
Your moaning about having a 3 hour wait for non urgent cases, when in other countries you'd have to pay a fortune for such treatment.
And who cares how they talk to you, as long as you end up getting the treatment you need that's all that matters.