> "Perfect the first time" is so deeply engrained in their corporate identity that the CEO feels the need to personally apologize when they don't achieve it (see: Apple Maps).
Apple Maps wasn't a failure of "perfect the first time", it was a failure of iteration: it was an existing Apple app using Google data that, as part of an OS update, Apple "upgraded" with a new version using non-Google data that performed, in many users opinion, less well than the previous version.
> Compare that to the new Google Maps, which was pretty shitty when it went to open beta but has been getting progressively less so.
When Google maps was released to "open beta", it wasn't a new version of base app delivered as part of the OS bundled into a premium-priced hardware device that was widely seen as a downgrade in functionality from the prior version. It was a free web application that added to, rather than replacing, the existing options in the space.
> Google's users cut Google the necessary slack to allow them to release imperfect products and improve on them. Apple's do not.
Google's users get mad when they perceive Google to make products worse in subsequent versions just as much as Apple users do. Google tends not to put premium price tags on its first public release of products, while Apple does, and people paying premium prices for products are less inclined to grant the maker slack.
Apple Maps wasn't a failure of "perfect the first time", it was a failure of iteration: it was an existing Apple app using Google data that, as part of an OS update, Apple "upgraded" with a new version using non-Google data that performed, in many users opinion, less well than the previous version.
> Compare that to the new Google Maps, which was pretty shitty when it went to open beta but has been getting progressively less so.
When Google maps was released to "open beta", it wasn't a new version of base app delivered as part of the OS bundled into a premium-priced hardware device that was widely seen as a downgrade in functionality from the prior version. It was a free web application that added to, rather than replacing, the existing options in the space.
> Google's users cut Google the necessary slack to allow them to release imperfect products and improve on them. Apple's do not.
Google's users get mad when they perceive Google to make products worse in subsequent versions just as much as Apple users do. Google tends not to put premium price tags on its first public release of products, while Apple does, and people paying premium prices for products are less inclined to grant the maker slack.