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> Being a jackass isn't somehow excusable just because you don't know who you're being a jackass to (in fact, some would argue that it makes it worse.)

This. "We didn't know we were hurting anybody" is no excuse for hurting somebody. Man up, accept the blame, apologize, and move on. It's not the end of the world if you hurt somebody's feelings, but you're a piece of shit if you knowingly hurt somebody's feelings, or they make it publicly known, and you DON'T apologize.




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