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I would add to that: don't have fewer rooms than you have continual need for.

In a previous job, we had an open office layout with a handful of small conference rooms. The rooms were always being fought over -- resulting in the institution of a byzantine booking system involving Outlook calendars and admin permissions, with the office manager as bottleneck to booking a room.

As a client-facing person (i.e., someone who needed to be on the phone a lot), I hated it. More often than not, I found myself walking around downstairs, in the building lobby, or out on a balcony somewhere when trying to conduct business. I got sick of fighting over conference rooms, and sicker still of trying to evict squatters from rooms that I'd booked for urgent meetings or calls. And if I ever needed a quiet place to go concentrate on something, that was pretty much out of the question for most of the day. I ended up taking a lot of work home with me every night, simply because I couldn't get it done at the office.

I enjoyed some great chit-chat with coworkers, and I probably saw more YouTube videos and memes in that office than I have anywhere else. Productivity kind of sucked, though.




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