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Hmm... sufficiently define everything so that human contact is unnecessary? Genius idea. Now if only the customer knew exactly what they wanted a year out and the BA's perfectly captured that in absolutely unambiguous prose, and of course if nothing ever failed to go according to plan.



You're both right. It's a spectrum. Perfect documentation is impossible, but good documentation is valuable.


In biot's analogy, human contact is analogous to first aid.




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