You open to the public, you open yourself up to public criticism. The way the business is run is irrelevant. The fact of the matter is, this sucks, and complaining (loudly) is the way to get it fixed.
> You open to the public, you open yourself up to public criticism.
Yes, but not public control or public voting on policies.
> The fact of the matter is, this sucks, and complaining (loudly) is the way to get it fixed.
You think businesses deserve to be controlled by the loudest voice among its detractors? If that were true, Tesla would be out of business -- it has many quiet fans, and a few loud detractors.
You speak of Facebook as though it's a democracy or a public service. Facebook is a business, not a charity, and not a humanitarian enterprise.