Hacker News new | past | comments | ask | show | jobs | submit login

Dark patterns are a short-term tradeoff. Ultimately, though your customers will resent you.

Its easy for stakeholders to say "So what? We loose a few customers!"

However, your company really might be loosing a potential investor, a potential business partner, a potential star hire or a potential product champion.

Ambitious companies don't use dark patterns but dying companies do.




I used to believe this - but once you reach a certain scale and number of users, they do not notice small things - especially if they are average everyday people.

We are all hyper-sensitive to design, functionality, behaviour because we build and make decisions about technology, but at the end of the day most people have 5-to-15 minutes to use your product during or between other work and conversations.

Investors will likely not be carefully analyzing your UI, unless they have a lot of time - most of their decision will be based on conversations with your top-level executive team and the information provided therein.

Star hires is a potential one - I can definitely imagine that a lot of very savvy designers and engineers might be put off by manipulative design decisions - but ultimately they may care more about the workplace environment that you claim as a company, the opportunity to be part of a growing business, etc.

I'm a touch on the pessimistic side with this one but these are my perceptions, partly based on experience and partly based on observing startup businesses evolve over time.




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: