On: The slippery slope

[toyg]

It could be that the pool of operators for your type of loan is empty (i.e. they're all offline or engaged), and the app is set to automatically let you try again with some other department.

Just going with Occam here, but I've seen a couple of callcentre call-routing systems and the potential for misconfiguration is fairly high.

[andrewflnr → toyg]

Hanlon, actually. Just for the sake of terminology: http://en.wikipedia.org/wiki/Hanlon's_razor . It keeps me sane.